1. What types of products does Lightova offer?

Lightova specializes in a wide range of LED lighting solutions including flood lights, track lights, UFO lights, LED bulbs, and more. We are a leading wholesaler, retailer, and importer based in Dhaka, Bangladesh, with a factory in China.

2. Where is Lightova located?

Our head office is located in Dhaka, Bangladesh, and our products are imported from our manufacturing facility in China.

3. How can I place an order?

You can place an order by calling us at +8801977-784114 or by visiting our website. For wholesale orders, you can directly contact our sales team for bulk pricing and availability.

4. What is the delivery time for orders?

Delivery times vary based on your location and the availability of the product. In general, deliveries within Dhaka take 2-3 business days, while deliveries to other regions in Bangladesh may take 3-7 business days. We will provide you with an estimated delivery date when your order is confirmed.

5. Do you offer shipping outside of Bangladesh?

Currently, we only offer shipping within Bangladesh. If you’re interested in international shipping, please contact our customer service team to discuss special arrangements.

6. What is your return policy?

We offer a 7-day return window for most products if they are defective or not as described. Items must be returned in their original condition with packaging. Please see our Refund & Return Policy  for more details.

7. Can I exchange a product?

Yes, you can exchange a product for a different size, color, or model if it is in stock and the product meets our return conditions. Please contact us within 3-7 days of receiving your order to initiate the exchange process.

8. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track the status of your shipment. If you have any questions, feel free to call us at +8801977-784114.

9. What payment methods do you accept?

We accept several payment methods, including:

• Bank Transfer
• Cash on Delivery (for selected locations)
• Credit/Debit Cards (Visa, MasterCard)

10. Do you offer bulk or wholesale pricing?

Yes, Lightova offers competitive pricing for bulk and wholesale orders. For inquiries regarding wholesale pricing, please contact our sales team at +8801977-784114

11. How can I contact customer support?

You can reach our customer service team via:

• Phone: +8801977-784114
• Email: [email protected]
• We are available from 9 AM to 6 PM, Sunday to Thursday.

12. Do you offer a warranty on your products?

Yes, most of our products come with a manufacturer’s warranty. The warranty period varies depending on the product. Please check the product details for specific warranty information or contact our support team for more details.

13. Can I cancel my order?

You can cancel your order within 24 hours of placing it. If the order has already been shipped, you will need to follow our return process.

14. Are the LED lights energy-efficient?

Yes, all of our LED lights are designed to be energy-efficient, providing long-lasting lighting while reducing energy consumption compared to traditional lighting options.

15. What if my product arrives damaged?

If your product arrives damaged or defective, please contact us immediately at +8801977-784114 with details and photos of the damage. We will arrange for a replacement or refund after reviewing the issue.